Dropshipping is an attractive retail business strategy for people looking to get high returns for minimal investment. With dropshipping, a middleman takes care of warehousing and storage for you. No need to rent a physical warehouse or set up expensive equipment to run a d https://nobuyuki-shirai.com proper facility.
Running an online store takes a lot of time, effort, and money. Dropshipping store owners will need all the help they can to grow their business without bloating their expenses. Unfortunately, many beginners fall for costly mistakes that ruin their business. Avoid rookie mistakes with these helpful, risk-reducing tips.
How to Reduce Risks for Your Dropshipping Store
1. Triple Check Orders Before Shipping
Customers often order items by mistake and sometimes, they forget to add more items to their basket before checking out. If a customer reaches out to update their order, you must coordinate these changes with your dropshipping partner immediately. You’re on the customer-facing side of the business, so you’re the one who gathers information on what customers need. And as the vendor’s main point of contact, you’re responsible for sharing information with the vendor. Such information includes order changes made outside the selling platform.
Ignoring order changes and cancellations, even by accident, can be costly. First, you may need to arrange the return of wrong items or shipment of missing items. Both scenarios can take up both your time and money. Second, when these concerns are not addressed properly, you’ll most likely get negative reviews and potentially lose repeat customers. A good way to avoid any of these scenarios is to have a solid tracking system for order amendments. And when there is an oversight in order fulfillment, you must have customer handling guidelines in place. Here’s an example of a step-by-step strategy for when a customer complains about an incorrectly fulfilled order:
- Offer an apology.